About Gary
Courses Developed
- *Keynote Presentations*
- *NEW* Strategic Planning Made Easy
- An Organized Approach to Sales
- Business Etiquette
- Charles E. Colson Project Management Curriculum
- Facilitation Techniques
- Getting Closer to Your Customer
- How to Travel Safely in the Twenty-first Century
- How to Work with IT to Enhance Corporate Success
- Managing Change
- Plan Your Success: Turn Your Dreams Into Reality
- Security Alarm Industry Curriculum
- Seven Steps to Business Success
- Strategic Marketing
- Structured Analysis and Design
- Technical Writing for IT Professionals
- The Advertising Question
- The Art of Winning and Retaining Customers
- The Whys and Hows of Teams
- There is no OR in Marketing AND Sales
The Art of Winning and Retaining Customers
who: All personnel that interface, work or communicate with prospects or customers. The seminar is designed to help participants improve their customer care and understand the importance of obtaining and retaining customers.
what: A highly interactive program, designed to maximize the participants' understanding and capabilities in effectively interfacing with prospects and customers. Participants will discuss the five steps to showing customers you care. Skills development and learning are reinforced using real-life situational role-plays and a video.
Objectives:
1.Describe the root causes for great and poor customer service
2.Explain the value of customer service in financial terms
3.Identify ways to make customers feel welcome and comfortable
4.Demonstrate ways to show respect for the customer
5.Demonstrate effective communication techniques that make the customer feel totally understood
6.Identify ways to most effectively help the customer
7.Describe how to thank a customer and leave them wanting to return
8.Explain the key steps to handle difficult customer situations
where: Onsite
why: Poor customer service cost more than most organizations realize. Top performing companies know that customer care is the best, most cost-effective means for obtaining and retaining key customers.
when: Call 407.865.5667 or e-mail us for more information on this seminar.